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433 B

Audit

Is there at least one of the following tools?
 - Persona
 - Empathy Map
 - User Journey
 - JBTD or Jobs-to-be-done (a JTBD must go along with another tool)
Is the script completed (list of criteria in the instructions section)?
Is the tool completed (list of criteria in the instructions section)?
Is there a document with the key learnings the students learnt from this phase?