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41 lines
2.5 KiB
41 lines
2.5 KiB
2 years ago
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# UX III - Ex 7 CK - Problem Statement
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**Context:**
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Quest n°3 is about Empathy.
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In this scenario, the principal of your high school heard you were a designer. They chose to reach you to help them face school harassment among teenagers.
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School harassment describes school-based harassment behaviors. It is characterized by the repeated use of violence, including mockery and other humiliations.
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As a matter of fact, they realized they didn’t know this generation (15 to 18-year-olds) very well. So they are asking you to conduct user research to meet this population and understand them.
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Your job is to explore your topic and use various tools included in this “Empathize” phase.
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**Instructions:**
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Based on your previous work, your persona and your user journey's main painpoint, define a problem statement that would clarify the main problem you want to tackle.
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You may use the How Might We exercise in pairs.
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Then, define 3 KPIs (Key performance Indicators) that will help you measure the definition of Done and the success of the solution.
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**Deliverables:**
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- 1 problem statement
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- 3 KPIs to measure the impact of the solution
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**Resources:**
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- [Stuck on a problem? Just ask how might we](https://relab.academy/design-thinking/stuck-on-a-problem-just-ask-how-might-we/)
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- [Problem statement](https://www.indeed.com/career-advice/career-development/what-is-a-problem-statement)
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- [Using ‘How Might We’ Questions to Ideative on the Right Problems](https://www.nngroup.com/articles/how-might-we-questions/)
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- [Unleashing the power of a UX KPI](https://articles.uie.com/power_of_ux_kpi/)
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- [KPI is an imperative tool for UX designers](https://uxdesign.cc/kpi-is-the-most-important-tool-ux-designers-should-be-learning-to-use-af31651120fc?sk=e619213adfda152171d597fc3ab1053a)
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- [Measuring product design impact — KPIs, NPS, UX, WTF](https://uxdesign.cc/measuring-product-design-impact-kpis-nps-ux-wtf-3fe6a26e7400?sk=52c1f3842edbe90524f6da1fe85db71d)
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- [A metrics-driven approach to evaluate success of UX design](https://uxdesign.cc/a-metrics-driven-approach-to-evaluate-success-of-ux-design-dd3bea098820?sk=acf1b1f7f0a7663d34d11906339b4698)
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- [A big list of UX KPIs and metrics](https://www.cxpartners.co.uk/our-thinking/big_list_of_ux_kpis_and_metrics/)
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- [How to use SMART goals to build your KPIs](https://www.grow.com/blog/how-to-use-smart-goals-to-build-your-kpis)
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**Quote:**
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‘Every problem is an opportunity for design. By framing your challenge as a How Might We question, you’ll set yourself up for an innovative solution’ IDEO
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