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UX-UI/subjects/ux/lets-fight-harassment/user-journey
Agathe Pommery d45cfd54d3
File format description in the instructions and the audits + Prerequisites admin and students 		2 years ago
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audit File format description in the instructions and the audits + Prerequisites admin and students 2 years ago
README.md File format description in the instructions and the audits + Prerequisites admin and students 2 years ago

README.md

UX III - Ex 6 - User Journey

Instructions:

Now you have your persona, it's time to set it in motion.

Design a User Journey to represent your persona in their environment across the time, with key steps or actions related to our current topic (harassment).

The timeline can be of a day, a few hours, or a week. Please include the key moments related to harassment alongside the emotions related to each step. Use the material from your interviews and surveys.

Then, highlight the main pain points that need to be solved.

Deliverable:

  • A Figma document with your persona's user journey
  • Upload the Figma file on Github, labeled as follows: “Name_FirstName_DeliverableName_Date_VersionNumber”. For example, it can be labeled as “Doe_John_MidFiPrototype_05242024_V1”.
  • Add a title within the file.
  • Pay attention to the global aspect of the file. It must be clear, simple and easy to read. You can get inspiration on canva.com but don’t overload your design with too much details!

Resources:

Most articles you'll find will be about user journeys or customer journeys. Keep in mind that you can adapt this methodology to any persona with any kind of situation or process, even at school, outside the school, in the digital world, etc.

Quotes:

  • “More options = More problems.” Scott Belsky | VP of Product & Community Adobe
  • ‘A customer journey map is a visualization of the process that a person goes through in order to accomplish a goal. It’s used for understanding and addressing customer needs and pain points’ Norman Nielsen Group