1.1 KiB
UX VII - Ex 2 CK - Empathy
Context:
Elsa is a seamstress. She makes swimsuits on demand through her instagram account. It's going well, her community is growing as well as the amount of requests from customers.
However, she loses a lot of time every time there is a request. To complete an order, she needs to ask for the shape of the swimsuit, the size, the color preferences and the expected delivery time. On top of that, she needs to make sure she has enough time to sew one piece - every piece requires 6 hours.
For now, she only works with private messages but she wishes she could spend less time on that part.
You offer to help her design a solution to manage her time and workshop better. You have 4 working days.
Instructions:
Run at least one of the Empathy tools in the design process.
Deliverables:
- Script of the tool context
- Completed tool (scripts from user interviews, results from a quantitative analysis, etc.)
- Key learnings from this phase
Tips:
- Use as many tools as needed, be make sure you do all the process in 4 working days!